Before You Try Any Fixes: What the ShortMax App Is
ShortMax is essentially an app that streams vertical short dramas, and account problems are simpler to sort out once you find out who is behind it. SHORTTV LIMITED, a Hong Kong-registered company, appears as the seller on the App Store, and Google Play lists that same legal entity under the developer name SHORTMAX LIMITED. ShortMax went live watch Mistaken As His Mate The Luna S Regret in September 2023, going by the store listings: Google Play shows September 3 and the App Store gives September 11 of that year. With over 100 million installs shown for the Android version alone, you are hardly alone if you have a billing question. Over 50,000 dramas in 19 languages are claimed in its store listing, a company figure rather than an independent count. Searchers type the name as “shortmax”, “short max” or “shortmax app”, and all three searches end at the same product this guide covers. Hong Kong law applies to ShortMax’s terms of service.
ShortMax Login Not Working?
Logging in through a different method than your original one is the usual cause of most shortmax login trouble. Facebook, Google and Apple are all accepted for logging in, according to ShortMax’s terms, as can a phone number or email address bound to your ShortMax account. If you later pick a different button, you could wind up in a separate, blank account, which is why a purchase can appear to disappear. As the safest habit, pick one sign-in method and stick with it on every device. Whether a guest mode exists in the app is still unconfirmed, so you shouldn’t depend on one to keep your coins or your pass secure. This simple mix-up should be ruled out with the steps below before you assume your coins are gone.
- Begin with the sign-in button you used when you first paid.
- Check for your purchases while trying the other methods one at a time.
- For email or phone login, use the address or number you bound to the account.
- Reboot your phone once you have updated the app.
- Reach out to support with your UID and receipt if none of this helps, as explained below.
Understanding the ShortMax Subscription
The headline shortmax subscription in the US App Store is named Weekly Pass Pro. In September 2026 it lists at about $19.99 a week, a lower tier sits at about $9.99 a week, and one-time purchases range from about $3.49 to $24.99. Prices differ by country, platform and promotion, so use those figures as a reference point. Monthly and annual plans could not be confirmed, because the US store shows only weekly passes. The terms state a subscription renews automatically 24 hours before it expires, at the same price. That timing trips people up, since cancelling on the final day might already be too late. Coins are what unlock episodes outside the pass, and App Store reviewers complain that some episodes cost up to 60 coins with little cost information up front. Don’t assume every episode costs the same; check the price on the unlock screen each time.
Charged After a Free Trial?
Across this category, one common complaint is an unexpected charge after what felt like a free period. Its “free trial” and “24 hours free” wording confused people, which ShortMax’s own replies on Google Play admit. Deleting the app does not stop billing, a point both Apple and Google make in their help pages. In real life, a weekly pass started from an offer continues to renew until you cancel it. Start by working out who actually charged you, since this determines where you cancel and where you ask for a refund. Gather the evidence before anything else: a clear timeline makes every later step faster.
- Find an Apple or Google Play receipt in your inbox.
- If you find one, cancel and request a refund through that store.
- Screenshot the merchant name on your card statement if there is none.
- Stop the renewal right away using the steps below.
- Then, use the matching route to ask for a refund.
Stopping ShortMax on iPhone
Apple handles the billing for subscriptions made through the App Store, so the option to cancel lives in your iPhone settings. Apple’s settings are the most reliable place to stop an App Store renewal, even though ShortMax’s terms also mention an “About Subscription” option inside the app. As Apple says plainly, removing the app from your home screen cancels nothing. Your pass renews 24 hours before it expires, so try to cancel at least a day before the renewal date. A screenshot of the confirmation screen gives you proof of the date, so take one. The process takes under a minute.
- Go to Settings and tap your name at the top.
- Select Subscriptions.
- Locate ShortMax in the list and tap it.
- Press Cancel, then confirm.
- If ShortMax is not there, you may have paid under a different Apple ID or on Android.
Cancelling ShortMax on Android
On an Android phone, a pass bought through Google Play is handled from the Play Store rather than from ShortMax itself. Uninstalling an app does not cancel its subscription, and Google’s help page is clear about this. ShortMax’s terms mention an in-app “About Subscription” option, which is another route, but renewals billed by the store are reliably switched off in Google Play. Check that you are in the same Google account that paid, or the subscription might not appear in the list. Take a screenshot once it shows as cancelled, and keep it with your receipt. If you made the payment anywhere other than Google Play, it will not show there, and support becomes your route.
- Launch the Google Play Store.
- Open your account menu and find Subscriptions.
- Pick ShortMax.
- Press Cancel and follow the prompts.
Money Back: The ShortMax Terms on Refunds
On money back, ShortMax’s terms take a firm line. In the company’s own words, refunds are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Taken literally, that wording leaves little room for getting money back just because you forgot to cancel. That said, Apple and Google have their own refund processes for store purchases, and these run separately from the app’s terms. Apple’s Report a Problem page lets you request a refund for an iPhone purchase, and Apple usually answers within 24 to 48 hours. For Android purchases, Google says that within 48 hours of purchase you might be able to get a refund directly from Google Play. Contacting ShortMax customer service is the next step after that window, because Google points you to the developer. Explain what happened briefly and attach your receipt, because a refund is not guaranteed.
Contacting ShortMax Customer Service
Email is the main channel for ShortMax customer service. The service email to use is the one given in ShortMax’s terms of service, which are published on the official ShortMax website. Since at least one circulating address uses a misspelled domain and could not be verified, be wary of addresses shared on question-and-answer sites. When replying to Google Play reviews, the developer asks users to add their UID, the account ID that lets staff find you. A subject line of “Cancel Subscription – Urgent” is suggested in the same replies for cancellation problems. If the charge came through a store and replies are slow, you can follow the Apple or Google refund route at the same time. To save time, include the items below.
- Your UID along with the sign-in method you use.
- The date, amount and store of the charge, with a receipt screenshot.
- Whether you have already cancelled, with a screenshot of that screen.
- A single clear request: cancel, refund, restore coins or fix a login.
Where Every ShortMax Task Is Handled
A lot of the annoyance starts when you try to fix a problem in the wrong place. Your account, coins and viewing are handled by the app, whereas the money for store purchases is handled by the stores. Anything the app and the stores cannot settle on their own goes to email support. Before you start tapping through menus, use the table below as a quick map. The table reflects the terms and store help pages as of September 2026, and menus may change with updates. The rule if you are unsure is straightforward: cancel first and ask questions second.
| Action | Where to do it | Good to know |
|---|---|---|
| Sign in or change accounts | The ShortMax app | Facebook, Google, Apple, or a bound email or phone |
| Review or cancel in the app | Inside the ShortMax app | “About Subscription”, per the terms |
| Cancel a pass purchased on iPhone | The App Store | Settings, your name, Subscriptions |
| Stop a pass bought on Android | Google Play | Subscriptions, in your account menu |
| Refund an App Store charge | The App Store | Report a Problem; reply within 24 to 48 hours |
| Get a refund on a Google Play charge | Google Play, then email | Possible within 48 hours; later, contact the developer |
| Lost coins, lockouts, billing disputes | Email support | Service email from the terms, plus your UID |